How to Fix Your Image Treadmill

Beautiful young woman running on a treadmill in gym

Image makes low- to mid-range priced treadmills targeted toward budget-conscious consumers. Image treadmills require little maintenance and when properly cared for will run smoothly. However, when problems do arise, it is usually easy to solve them with a few simple steps. The most common treadmill problems include powering off during use, walking belt errors and speed display malfunction.

Treadmill Turns Off During Use

Check the treadmill's circuit breaker. The switch is near the power cord. If the circuit breaker is in the center position, it has been tripped. To fix this, wait five minutes and then switch the circuit breaker to the "ON" position.

Check that the power cord is plugged all the way into the power source.

Remove the safety key from the console. Reinsert the key and turn the power on.

Walking Belt Slows When Walking

Adjust the rear roller bolts by first unplugging the treadmill from the outlet. When the rear roller bolts are too tight, it can decrease the performance of the walking belt.

Use the Allen wrench that came with the treadmill to turn both roller bolts 1/4 of a turn. The roller bolts are at the back of the walking platform. There is one on each side.

Test whether you have adjusted the rear roller bolts properly by lifting each side of the walking belt. If the belt is tightened correctly, you should be able to lift each side about 3 to 4 inches off the platform.

Speed Display is not Functioning Properly

Remove the safety key from the console and unplug the power cord.

Locate the screws on the hood of the console. Remove them by turning counter-clockwise.

Locate the Reed switch, which is a small switch connected to a pulley. Directly across from the Reed switch is a magnet. Adjust the pulley by turning it until it is aligned with the Reed switch. Adjust the Reed switch by turning it so that there is a 1/8-inch gap between the switch and the magnet. Power on the treadmill and run it for a few minutes to check that the speed reading is correct.


Contact Image treadmill customer service toll free at 1-800-999-3756 if you are still experiencing issues with your treadmill.